Human Resources Information

New Employee Orientation

Please review the Onboarding Process page.

Incoming residents who have already completed the New Employee Orientation (NEO) as part of their previous employment within LMPS do not need to redo the online orientation module.

dress code

Professional attire is expected of all members of the department and the dress code as outlined in the Fraser Health Authority Professional Image Policy must be adhered to by all residents during their rotations.  Residents will be provided a lab coat at the start of their program and are expected to wear this in patient care areas where this is customary. 

Hospital-issued photo identification is to be on clear display at all times, regardless of attire.


Residents are assigned a pager during the first few weeks of the program.  For all pager-related inquiries, please contact the Administrative Assistant.  Residents are expected to be able to be contacted by pager during all work hours, and therefore have their pager with them during all scheduled residency days.  This includes PROJECT and all other non-clinical rotation days, with the exception of scheduled VACATION and LEAVE days. Please review the information in the pager manual on how to use your pager.


Residents may submit either a PHC/VCH/PHSA Daily Pay Parking Request or a FH Daily Pay Parking Request. A $20 refundable advance deposit is required, but the Daily Pay Hanger entitles the user to select the daily staff rate option from the parking meter at pay-by-stall facilities.  This pass is valid at any unattended FHA, PHC, PHSA and/or VCH sites. 

To access the daily staff rate at VCH, simply show your photo ID to the attendant.


For details about your specific benefits, how to access them, payroll details, etc, please refer to the information provided in your hiring package or contact Fraser Health Human Resources directly.  Their contact information can be found on the Fraser Health intranet.  Ensure you have your employee number on hand for faster service.  

Once your user access accounts are created, you can access your e-mail, payroll information and FH Pulse via the FH Remote Apps.   You will need your FH user name and password.  

Employee & Family Assistance Program

The Employee Assistance Program is available to you should you require access to any sort of counselling or support services and is provided by Morneau Shepell.  They offer a wide range of confidential and voluntary support services to assist with everyday challenges to complex issues. The program is completely confidential within legal and regulatory requirements.  

Please refer to their brochure and FAQ documents.

To begin counselling or initate support services, please call their toll-free hotline at 1-844-880-9142 or visit and sign up using Employer name "Fraser Health" for full access to the EAP services and resources.

Please do not hesitate to use this program if the need arises.